At Prakhinya Tour and Travels (OPC) Private Limited, we aim to provide a smooth and transparent booking experience for customers purchasing travel packages online. Please read our Return and Refund Policy carefully.

Online Travel Package Purchase

Customers can purchase travel packages directly through our website. By completing a booking, the customer agrees to the terms outlined in this policy.

Cancellation & Refund Request

  • Customers may request cancellation and refund as per the terms applicable to the selected travel package.
  • Refund requests must be submitted through the official communication channels provided on our website.
  • Refund eligibility depends on the specific package, travel date, and cancellation timeline.

Refund Process

  • Once a refund request is approved, the refund will be automatically credited to the original payment method used at the time of booking.
  • The refund amount will be processed within 4–5 working days.
  • No separate action is required from the customer once the refund is approved.

Non-Refundable Cases

  • Certain packages or services may be marked as non-refundable at the time of booking.
  • No refund will be provided for no-shows or partially used services.
  • Refunds may not be applicable where third-party service providers impose strict cancellation rules.

Cancellation by Company

If a travel package is cancelled by Prakhinya Tour and Travels due to unforeseen circumstances such as operational issues, natural events, or regulatory restrictions:

  • Customers will receive a full refund, or
  • An option to reschedule or choose an alternative package (subject to availability)

Important Information

  • Refund timelines may vary slightly due to bank or payment gateway processing times.
  • Any applicable cancellation or service charges will be deducted before processing the refund.
  • Prakhinya Tour and Travels is not responsible for delays caused by banks or payment gateways.

Contact Information

For refund or cancellation-related assistance, please contact:

Prakhinya Tour and Travels (OPC) Private Limited
📞 Mobile: +91 9166009791
📧 Email: prakhinyapvtltd@gmail.com
🌐 Website: www.prakhinyatour.com