At Prakhinya Tour and Travels (OPC) Private Limited, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase on www.prakhinyatour.com.

1. Information We Collect

When you use our website or purchase travel packages online, we may collect the following information:

  • Personal details such as name, email address, phone number, and address
  • Payment details (processed securely through third-party payment gateways; we do not store card details)
  • Booking and travel preferences
  • Communication details when you contact us via email or phone
  • Technical information such as IP address, browser type, and device information

2. How We Use Your Information

We use your information to:

  • Process bookings and payments
  • Confirm travel packages and provide customer support
  • Process cancellations, returns, and refunds
  • Automatically credit refunds to the original payment method
  • Improve our website and services
  • Send booking confirmations and important service updates

3. Payment Security

All online payments made on our website are processed through secure and trusted third-party payment gateways.
We do not store or have access to your debit card, credit card, or banking details.

4. Refund & Return Data

In case of approved refunds:

  • The refund amount is automatically credited to the original payment method
  • Refunds are generally processed within 4–5 working days
  • Necessary transaction details are securely shared with the payment gateway only for refund processing

5. Sharing of Information

We do not sell, trade, or rent your personal information to third parties.
Your information may be shared only with:

  • Payment gateway providers for transaction processing
  • Travel service partners (hotels, transport providers) strictly for service fulfillment
  • Government or legal authorities if required by law

6. Data Protection

We take reasonable security measures to protect your personal information against unauthorized access, misuse, or disclosure. However, no online transmission is 100% secure, and users share information at their own risk.

7. Cookies

Our website may use cookies to enhance user experience, analyze traffic, and improve website functionality. You may choose to disable cookies through your browser settings.

8. User Rights

You have the right to:

  • Request access to your personal data
  • Request correction of incorrect information
  • Request deletion of your data, subject to legal and business requirements

For such requests, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites.

10. Updates to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting on the website.

11. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact:

Prakhinya Tour and Travels (OPC) Private Limited
📞 Mobile: +91 9166009791
📧 Email: prakhinyapvtltd@gmail.com
🌐 Website: www.prakhinyatour.com