1. How to Request a Cancellation

At Prakhinya Tour and Travels (OPC) Private Limited, we understand that plans can change. Our Cancellation Policy is designed to be transparent and fair for customers purchasing travel packages online.

1. Cancellation by Customer

  • Customers may request cancellation of a booked travel package through our official communication channels.
  • Cancellation requests must be made before the scheduled travel date.
  • The eligibility and amount of refund depend on the selected travel package and the time of cancellation.

2. Refund After Cancellation

  • If a cancellation is eligible for a refund, the approved amount will be automatically credited to the original payment method used during booking.
  • Refunds are generally processed within 4–5 working days, subject to bank or payment gateway processing timelines.
  • Any applicable cancellation or service charges will be deducted before processing the refund.

3. Non-Refundable Cancellations

  • Certain travel packages may be marked as non-refundable at the time of booking.
  • No refund will be provided for:
    • No-show cases
    • Partial utilization of services
    • Cancellations made after the permitted cancellation period

4. Cancellation by Company

In rare circumstances, Prakhinya Tour and Travels may cancel a booking due to unavoidable reasons such as natural disasters, government regulations, operational issues, or safety concerns. In such cases, customers will be offered:

  • A full refund, or
  • An option to reschedule or select an alternative package, subject to availability

5. Modification Requests

  • Requests for changes in travel dates or services are subject to availability.
  • Additional charges may apply for modifications.
  • Modified bookings may have different cancellation terms.

6. Important Notes

  • Cancellation timelines and refund amounts may vary based on third-party service provider policies (hotels, transport operators, activity providers).
  • Processing time may be affected by banks or payment gateways.
  • Prakhinya Tour and Travels is not responsible for delays beyond its control.

7. Contact Us

For cancellation or refund assistance, please contact:

Prakhinya Tour and Travels (OPC) Private Limited
📞 Mobile: +91 9166009791
📧 Email: prakhinyapvtltd@gmail.com
🌐 Website: www.prakhinyatour.com

📧 Chandarawalpvtltd@gmail.com
📞 9653783702

Please provide your booking ID and registered contact details for verification.

2. Cancellation Time Frame

  • Cancellations must be requested before the start date of the travel package.
  • Some packages may have specific deadlines for free or partial cancellation, which will be mentioned in the package details.

3. Refund Eligibility

Refunds depend on the terms of the specific package booked.
Some packages may include:

  • Fully refundable within a certain time period
  • Partially refundable (after deducting hotel, transport, or service charges)
  • Non-refundable due to airline or hotel terms

All refund conditions will be clearly stated in the package description.

4. Refund Processing Time

Once your cancellation request is approved, your refund will be processed within 5–6 working days.
The amount will be credited to the original payment method used at the time of booking.

5. No-Show Policy

If a customer does not appear for the trip on the scheduled date without prior cancellation, the booking will be treated as a No-Show, and no refund will be issued.

6. Changes or Cancellations by Chandarawal Tour and Travels

In rare situations such as:

  • natural disasters
  • weather disruptions
  • government travel restrictions
  • operational issues by airlines or hotels

We may modify or cancel the trip.
If this occurs, we will offer:

  • a suitable alternative date or
  • a full/partial refund (depending on third-party policies)

7. Third-Party Conditions

Airlines, hotels, and transport providers may have separate cancellation charges or rules. These charges will be deducted from the refund amount when applicable.

8. Travel Insurance Recommendation

We strongly recommend purchasing travel insurance to cover last-minute cancellations, medical emergencies, or unforeseen events.